Fully Customizable, Intelligent IVR Solution

  • Intelligent call routing based on caller input and preferences.

  • Integration with RealtorsRobot CRM and other business systems for enhanced functionality.

  • Easy-to-use interface for configuration and updates.

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What is Cloud Telephony IVR?

Cloud Telephony IVR is a cloud-based system combining automated voice response and call routing to manage calls efficiently without hardware. It enhances customer experience, integrates seamlessly with tools like RealtorsRobot CRM, and offers 24/7 availability with detailed analytics. The system is highly scalable and reliable, making it ideal for growing businesses. Its cost-effective setup completely eliminates the need for expensive physical infrastructure.

Call Filter

A call filter prioritizes incoming calls by identifying important contacts and blocking unwanted ones. It ensures you focus on relevant calls while minimizing distractions.

  • Use caller ID in RealtorsRobot CRM to identify and route calls effectively.

  • Implement keyword recognition to automatically sort calls by relevant topics.

  • Apply call type filters to ensure proper routing to sales, support, or other departments.

  • Customize rules and preferences in RealtorsRobot CRM for streamlined call management.

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Self Service IVR

Self-Service IVR enables customers to resolve queries or access information through automated voice menus. It improves efficiency while enhancing customer satisfaction.

  • Our RealtorsRobot CRM self-service solution triples the number of calls handled efficiently.

  • It accelerates response times to be four times faster than before.

  • This upgrade with RealtorsRobot CRM results in markedly higher productivity within call centers.

  • Faster service and efficiency boost overall customer satisfaction and retention.

Call Recordings

Call recordings allow you to review conversations for quality assurance, training, and compliance. They help improve communication and ensure better service delivery.

  • Scrutinize IVR data to enhance system responses and operational efficiency.

  • Evaluate agent interactions to identify improvement areas and common trends.

  • Apply insights to strengthen customer service and overall satisfaction levels.

  • Create targeted training programs based on interaction findings and specific needs.

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Call Queue Management

Call queue management organizes incoming calls, ensuring they are handled in the order received. It reduces wait times and improves customer service efficiency.

  • Access the RealtorsRobot CRM self-service portal for immediate assistance.

  • Get personalized support by connecting with a live agent through RealtorsRobot CRM.

  • Leave a voicemail, and a RealtorsRobot CRM agent will return your call.

  • Request a callback at your preferred time using RealtorsRobot CRM.

Intelligent Conversations

Intelligent conversations use AI to engage customers in context-aware dialogues. This enhances customer experience by providing personalized responses.

  • Enhance natural language understanding for more fluid and natural interactions.

  • Use context management to create personalized and relevant conversation experiences.

  • Implement machine learning to adapt and improve responses in your real estate CRM.

  • Improve speech recognition for clearer and more accurate communication.

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Benefits of Using CRM Software for Cloud Telephony IVR

CRM software integrated with cloud telephony IVR streamlines customer interactions by providing instant access to customer data. This enhances call efficiency, personalizes service, and improves overall customer satisfaction.

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Multi Level IVR

Create multiple IVR levels with intelligent call flows for efficient customer routing and seamless experience. Each level enhances the overall call process.

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Auto Call Recording

Track automated customer conversations with RealtorsRobot CRM and unlimited call recording. This ensures complete oversight and improves service quality.

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Smart Call Routing

Eliminate long call queues by intelligently routing callers to the right department and agent. This ensures faster, more efficient, and personalized service.

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Live Call Notes

Let agents take vital notes during live calls for quick reference, with easy access whenever needed. This enhances follow-up efficiency and service quality.

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Auto Dialers

Eliminate traditional calling and transform your operations with ratio and preview dialers, significantly enhancing efficiency and driving productivity.

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Call Insights

RealtorsRobot CRM offers a customizable dashboard to monitor 10+ KPIs in one place, providing real-time insights to streamline real estate operations.

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Frequently Asked Questions

Real Estate IVR Solution CRM software is a system that automates customer interactions through voice prompts, managing leads client inquiries efficiently.CRM integrates to streamline real estate operations.

The IVR system reduces response time and operational costs handling routine inquiries automatically, allowing agents to focus on more complex tasks. It also enhances client satisfaction with timely.

Yes, the IVR system can be tailored to fit your specific needs, including custom greetings, menu options, and integration with your existing CRM and database.

Absolutely. The software provides detailed call analytics and reports, helping you monitor performance, track lead interactions, and make data-driven decisions to improve your business strategy.

We offer 24/7 customer support through various channels, and live chat, along with comprehensive documentation and training resources to ensure smooth operation and troubleshooting.

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