Pilot
A structured way to experience the complete platform before paying the full price.
Try NowWith our Pilot Program
- Guided product access
- Workflow exploration
- Usability evaluation
- Operational value assessment
AI-Powered Real Estate Call Orchestration That Brings Consistency, Clarity, and Brand-Level Experience
In real estate, every call is more than a connection. It is a continuation of a conversation that may have started through an advertisement, an enquiry, or a site visit.
R IVR is an enterprise-grade, AI-powered IVR and cloud telephony system designed specifically for real estate businesses. It ensures that every customer interaction across calls, enquiries, and follow-ups remains consistent, contextual, and aligned with your internal processes. This is not just call routing. This is call intelligence built around your business SOPs and growth plans.
How R IVR Works Differently From Traditional IVR Systems
Traditional IVR systems are usually menu-driven and department-based. They route calls without understanding customer history, ownership, or context.
R IVR works differently. It is deeply connected with your real estate CRM and sales processes, allowing calls to be routed based on who owns the lead, when the interaction happened, and how your business operates.
Real Estate ExampleEliminating Conversation Breaks
A customer submits a Facebook enquiry today and is assigned to Sales Executive A. The next day, the same customer calls your office.
In a traditional IVR setup, the call may be routed to Sales Executive B based on availability or department, leading to repetition and internal coordination challenges.
With R IVR, the system recognizes the customer automatically and routes the call back to Sales Executive A, regardless of the channel through which the customer reaches you. The conversation continues naturally, with full context preserved.
If Sales Executive A is unavailable, the call is intelligently handled as a missed call, voice input is captured, and the manager is notified-ensuring clarity and coordination without internal friction.
AI-Driven Call Routing Aligned With Your SOP
R IVR routes calls based on your exact business logic, not fixed templates. This ensures that every call follows your internal SOP, not a generic IVR flow.
Call routing can be intelligently configured using:
R IVR ensures that:
- Lead ownership from CRM
- Project mapping
- Agent availability
- Time of day
- Day of the week
Sticky Routing Options for Relationship Continuity
R IVR supports multiple intelligent sticky routing models, allowing businesses to choose what fits best.01
Soft Sticky Routing ensures calls are routed to the previous agent when available, otherwise redirected smoothly.
01
Soft Sticky Routing ensures calls are routed to the previous agent when available, otherwise redirected smoothly.
1point
This flexibility ensures customer relationships are preserved while operations remain smooth.
Soft Sticky Routing ensures calls are routed to the previous agent when available, otherwise redirected smoothly.
Hard Sticky Routing ensures the same agent always handles the customer.
Complete Caller Context Before the Call Is Answered
Before an agent answers a call, R IVR displays.
- Customer identity
- Previous enquiry details
- Project interest
- Source of the call
- Agents begin conversations informed and confident, which immediately improves customer experience.
Advanced Availability and Smart Switching
Real estate teams are dynamic and often mobile R IVR intelligently manages.
- Agent online and offline status
- Desktop and mobile call switching
- Automatic fallback routing
- Smart load distribution among available agents
- An agent stepping out for a site visit can continue receiving calls seamlessly on mobile, without missing opportunities.
Live Call Monitoring and Agent Oversight
R IVR provides leadership with
- Live agent call visibility
- Call monitoring capabilities
- Quality review access
- This helps managers maintain service standards and continuously improve call handling quality.
Day-Based, Time-Based, and
Project-Based Routing
R IVR supports advanced routing logic such as
This ensures calls are always handled appropriately, regardless of
when or why the customer calls.
Different call flows on weekdays vs weekends
Time based routing for business hours and after hours
Project-specific call routing for multi-project organizations
Different call flows on weekdays vs weekends
Time based routing for business hours and after hours
Project-specific call routing for multi-project organizations
HD Call Quality and International Readiness
R IVR delivers HD-level voice clarity, suitable for
Call Transcription in 18+ Indian Languages
Calls are automatically transcribed and translated into English from 18+ Indian regional languages, enabling
With AI Dashboards enabled:
Easy review by managers
Fair assessment across regions
Consistent quality analysis
Result:
Language diversity becomes an advantage, not a barrier.
What Makes R IVR Different From
Traditional IVR Systems
Seamless Incoming and Outgoing Auto Dialer
R IVR supports both inbound enquiry handling and outbound follow-ups from a single system. Missed calls are logged automatically, callbacks are queued, and no interaction is left unmanaged.
Source Visibility for Every Call
Every call is mapped to its originating source such as Facebook Ads, Google Ads, or specific campaigns giving leadership clear visibility into which marketing efforts generate real conversations.
Not a Ready-Made IVR. A Business-Grade Call Flow System.
R IVR is not a plug-and-play IVR with fixed menus. It is an enterprise-grade call orchestration platform designed to evolve with your real estate business.
Product Pricing
Pilot
A structured way to experience the complete platform before paying the full price.
Try NowWith our Pilot Program
Basic
PopularAn essential calling layer designed to streamline everyday customer interactions.
₹599
Per User / Month(Billed Annually)Minimum 4 Users
Advance
A high-capacity communication system built for teams managing large call volumes.
₹1,499
Per User / Month(Billed Annually)Minimum 10 Users
Start Now
Popular
Basic
An essential calling layer designed to streamline everyday customer interactions.
₹599
Per User / Month(Billed Annually)Minimum 4 Users
- Intelligent call distribution
- Reduced call wait time
- Correct executive assignment
- Faster response handling
Advance
A high-capacity communication system built for teams managing large call volumes.
₹1,499
Per User / Month(Billed Annually)Minimum 10 Users
- Advanced IVR framework
- Unlimited inbound calling
- Unlimited outbound calling
- Large-scale call management
What Real Estate Teams Say
“"Our company has grown consistently with R2 over the past seven years. The platform is reliable, seamless, and instrumental in our performance, delivering a 100% improvement in operational efficiency." ”
Mr. Priyank Pincha
Lifestyle Housing
“"R2 has become the backbone of our operations, from lead generation to customer onboarding. It has brought a new level of structure and visibility to our entire process."”
Mr. Abhishekk Mehhta
Urban Tree
“"We transitioned from Zoho to R2, and the team ensured a smooth, well-managed onboarding. They tailored the system to our specific needs, giving us total confidence in our processes."”
Mr. Asif War
Warson (Dubai)
“"What stands out is the excellent support and reliability. The system's consistent improvements are why we return to R2 year after year."”
Mr. Kamalakanan
Alamo XS Real
“"By using a single, unified system, we’ve achieved better coordination across teams and streamlined our CP management, supporting our long-term growth."”
Mr. Benjose
Pragnya
"Our company has grown consistently with R2 over the past seven years. The platform is reliable, seamless, and instrumental in our performance, delivering a 100% improvement in operational efficiency."
Mr. Priyank Pincha
Lifestyle Housing
Mr. Abhishekk Mehhta
Urban Tree
Mr. Asif War
Warson (Dubai)
Mr. Kamalakanan
Alamo XS Real
Mr. Benjose
Pragnya
Frequently Asked Questions
Final Thought for Real Estate Leaders
Customers don’t remember IVR menus. They remember how smoothly the conversation flowed.
R IVR ensures every call feels intentional, contextual, and professional turning call management into a brand advantage.
