This is an agreement between you or the entity that you represent
(hereinafter “You” or “Your”) and RSoft Technologies Private
Limited governing your use of RSoft’s online business
productivity and collaboration software.
What is GDPR?
GDPR (General Data Protection Regulation) is European data protection law that became effective May 25, 2018. It sets out key requirements for how organizations collect, process, and protect personal data.
Transparency & Consent
You must clearly inform people about:
What personal data is collected
Why the personal data is collected
How the personal data is processed and used
Where the data is stored
Who has access to the data
Lawful basis and purpose
You can only collect and use data for legitimate, declared reasons.
Five Legal Bases for Processing Data:
Consent – You have explicit permission from the person
Contract – Necessary to fulfil a contract
legal Obligation – Required by law
Vital Interest – Protects someone’s life/health
Legitimate Interest – Your business needs (if not overridden by a person’s rights)
New rights afforded to data subjects
People have the right to:
Access – They can request to see their data
Rectification – They can ask you to fix incorrect data
Erasure – They can request deletion of their data
Restrict Processing – They can ask you to limit how you use their data
Portability – They can request their data in a machine-readable format
Object – They can object to certain processing
Not Be Profiled – They can object to automated decision-making
Protection of personal data
You must protect personal data at all times and take appropriate technical and organizational measures to safeguard it. This includes protecting personal data from unauthorized access, loss, damage, hacking, theft, or misuse.
Sensitive personal data should be encrypted wherever reasonably possible. Personal data must not be shared with third parties without the explicit consent of the individual, unless required by law.
Additional Security & Infrastructure Safeguards
To further ensure the protection, confidentiality, and integrity of personal data, RSoft Technologies implements advanced infrastructure and access security measures, including:
IP-based access restrictions to prevent unauthorized login attempts
Hosting within Asia’s most secure Tier-grade data centres
Compliance with internationally recognized ISO 27001 information security standards
Mandatory 30-day automated password rotation for all users
Two-Factor Authentication (OTP-based verification) for account access
Number masking features to protect personal contact information
Encrypted data backup mechanisms
Data centre redundancy to ensure high availability and disaster recovery readiness
Why was GDPR enacted?
In the few decades after the internet were commercialized, technology has transformed how we live and work. We ask Google personal questions, read Fox or CNN, send private messages through Facebook, and buy private personal effects on Amazon-these actions say a lot about us. And all of this data is stored, mined, and sometimes traded, with consumers having little control over the process.
Increasingly frequently, that data is being lost or misused. The Equifax data breach demonstrates that even the largest companies holding the most sensitive data can lack the basic safeguards necessary to protect us. Meanwhile, social networks and search engines mine and monetize us through our data in ways we don’t know. These are real and growing problems that GDPR aims to address.
Which Businesses are Bound by GDPR?
GDPR applies to you if you meet any of the following:
You process personal data of EU residents
You offer goods or services to EU residents
You monitor the behavior of EU residents
You collect data for any purpose from EU residents
If you are outside the EU and run an exclusively local business, you don’t have to worry about GDPR. A flower shop in rural Ohio is unlikely to face the burden of complying, even if someone from the EU stops by your website and is captured by your analytics software.
It’s not your company’s size, but if EU residents could be seen as part of your target market, that determines your need to comply with GDPR. That means a small SEO company that accepts business internationally is still bound by GDPR.
Personal Information and Privacy
Personal information you provide to RSoft Technologies through the Service is governed by the RSoft Technologies Privacy Policy. Your election to use the Service indicates your acceptance of the terms of the RSoft Technologies Privacy Policy.
You are responsible for maintaining the confidentiality of your username, password, and other sensitive information. You are responsible for all activities that occur in your user account, and you agree to inform us immediately upon any unauthorized use of your user account by email or by calling us at any of the numbers listed on https://www.realtorsrobot.com.
We are not responsible for any loss or damage incurred by you or any third party as a result of unauthorized access to or use of your user account.
Changes RSoft Technologies has made to comply with GDPR
Our practices, policies, and products fully adhere with GDPR.
You will only receive communications that you consent to receiving, and can opt out at any time.
Our Privacy Policy and Terms of Service are visible, clear, and comprehensive about what data we collect, its uses, and your rights to control it. You can grant or rescind consent to these policies and terms.
You can request a Data processing agreement (DPA) that states how we process your data.
We only share data with third parties with your direct consent, or where required under agreed terms. All our third-party processors comply with GDPR. We do not sell data to third parties or use it for advertising purposes.
To our knowledge, user data has never been compromised. we only store data that we have consent to store, unless required to provide service, or where we have a legitimate interest.
We encrypt sensitive personal data whenever necessary to safeguard privacy, provided such encryption does not compromise the intended service functionality.
You may request to access, correct, erase, restrict processing, or obtain a copy of your data.
We have appointed a Data Protection Officer whom you may contact for privacy-related matters.
We are implementing GDPR-compliant data processing agreements with our vendors.
RSoft Technologies Advanced CRM features that help you comply with GDPR
Persistent disk-level encryption
Automated consent request and capture mechanisms
Encryption of lead and contact fields at rest
Audit logs for user access and data modifications
Double opt-in mechanisms for email communications
Please note: some of the above features require specific subscription tiers or enrollment in RSoft Technologies Privacy Shield.
Start Your Journey Toward GDPR Compliance
When you use RSoft Technologies' services, you can trust that your data is secure and that you have the tools necessary to comply with GDPR. However, these tools must be used appropriately.
We recommend learning about GDPR and updating your internal policies, practices, and procedures accordingly to ensure full compliance.