Generate and send fully digital Demand Letters from standard or custom templates on RSoft CRM. Schedule the payments on the bookings and sale console for a fully automated experience. Our real estate sales software ensures compliance with all real estate taxation laws of India, and GST calculation. The Demand letter is directly sent to the customer on their preferred communication channel.

Each demand letter schedule is customised to the unique payment schedule agreed upon by the business and customer. Each unit in the inventory has a different cost sheet and the demand letter is equipped to capture each and every detail from the same. There is also an option to send demand letters in bulk, and track their individual status.

No more desks cluttered with piles of papers with RSoft CRM. Save time with digital document creation and management features. This real estate CRM software lets you store, track, retrieve, manage, and print documents at the click of a button. From sale agreements to allotment letters, generate them all on a single digital platform, without the hassle of maintaining physical records.

All documents are stored in a central repository that can be accessed with secure restrictions, only by the authorised agents. Customers can validate the documents with their digital signature and the document goes back into cloud or local server storage. You can save plenty of time and resources otherwise wasted in mundane document processing.

Payment tracking is a crucial component of real estate sales that offers no room for error. Take this step to an automated digital platform where all payment details are recorded. The RSoft CRM has features to adopt both online and offline payment modes into its tracker, leaving the payment method to the convenience of your customers.

The payment ledger can be maintained online, where it can be accessed by both the CRM agents and the customer, through their own dedicated portal. Online payments are directly captured and offline payments can be manually entered. Receipts for the payments are generated digitally and sent to customers through their preferred channel of communication.

Manage customer complaints through a comprehensive ticketing system. The customer has an exclusive portal to the RSoft CRM. Calls can go unpicked, or complaints can go unattended, but raising a ticket keeps a valid record of the issue. The ticket is then relayed to the agent through notifications on their dashboard and alerts on their mobile app.

The progress of the complaint can be tracked through status updates on the ticket itself. Monitoring of the ticket is enabled for both the management, and customers. The system is also equipped to categorise the tickets and assign priority based on pre-set parameters and assign the tickets to the relevant personnel. The agent can then work on resolving the issues promptly as advised.

RSoft CRM captures all the details of the customer, the sale status, payment status, and agent performance on a single platform. The data helps you gauge employee performance over the entire customer journey. The employee incentive program can be predefined in the system, where the incentive amount is calculated at each stage of payment or sale close as specified.

Besides the employee incentive, customer loyalty programs can also be set in the same system. Offers based on customer referrals are captured in the system and payment calculations are revised automatically. There are distinct provisions to include lumpsum, percentage and other benefits packages, catering to the unique benefits program of your firm.